Shipping policy

Shipping Policy

Order fulfillment

Most Ojito Designs products are made to order. Orders are typically fulfilled within 2–5 business days before they are shipped. Fulfillment times are estimates and may be longer during holidays, periods of high order volume, or other circumstances outside our control.

Business days do not include weekends or holidays.

Domestic shipping

We currently ship within the United States.

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout and may vary depending on the products in your order and the delivery destination.

Please note that the estimated delivery time includes both product fulfillment and carrier transit time.

International shipping

We currently do not offer international shipping.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available. Tracking information may take some time to update after the carrier receives the package.

Delivery delays

Carrier delays can occasionally occur after an order has shipped. If your order has passed its estimated delivery date, please review the tracking information and contact the carrier when appropriate. You may also contact us at ojitodesigns@gmail.com, and we will assist you in investigating the shipment.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.

Lost or damaged shipments

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible at ojitodesigns@gmail.com. Please include your order number and any relevant tracking information. Claims will be handled in accordance with our Return & Refund Policy.

Contact

For questions about shipping or an existing order, contact us at ojitodesigns@gmail.com.