Refund policy

Return & Refund Policy

Made-to-order products
Most Ojito Designs products are made specifically for each order. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection. Please review the product description and size guide carefully before placing your order.

Custom and personalized products
Custom or personalized products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or different from what was ordered.

Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at ojitodesigns@gmail.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the affected item.

After reviewing the issue, we may provide a replacement or refund at no additional cost when the claim is approved. You do not need to return an affected item unless we specifically ask you to do so.

Lost packages
If your package appears to be lost in transit, please contact us as soon as possible. Claims for packages lost in transit should be submitted within 30 days of the estimated delivery date.

Incorrect shipping address or unclaimed packages
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply when an order must be reshipped because an incorrect address was provided or a package was unclaimed.

Refunds
When a refund is approved, it will be issued to the original payment method. Processing time after the refund is issued depends on your bank or payment provider.

Contact
For questions about an order, contact us at ojitodesigns@gmail.com.

Where applicable law provides additional consumer rights, those rights remain unaffected.