Refund policy

Exchanges.

We accept exchanges unless the product indicates otherwise. If the exchange is accepted because purchased the wrong size, customer must return item within 14 days of delivery. Send us an email with the request.

Customer is responsible for loss of value if an item is not returned in its original condition. Customer is responsible for return shipping costs with carrier.

When returning the item, please, email us with your initial purchase information or order number and, which size you wish to exchange it for.

If the item meets our requirements, we will place another order and send you the new item, free of charge. Please, remember that the customer is responsible for loss of value if an item is not returned in its original condition, which may result in charges to the new order.

Please send us the item to this address: 7700 ABBOTT AVE APT 8 MIAMI BEACH FL 33141-2386

 

Returns.

We accept returns unless the product indicates otherwise. If the return is accepted, customer can return the item within 14 days of delivery. Send us an email with the return request.

The item must be in the same condition as when you received it. Customer is responsible for loss of value if an item is not returned in its original condition. Customer is responsible for return shipping costs with carrier.

When returning the item, please, email us with your initial purchase information or order number.

Please send us the item to this address: 7700 ABBOTT AVE APT 8 MIAMI BEACH FL 33141-2386

 

Damages and issues.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and correct it.

 

Refunds.

In the case that you are eligible for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at ojitodesigns@gmail.com. 

 

You can always contact us for any question at ojitodesigns@gmail.com.